Wednesday, September 3, 2008
Six Hours on Hold
I'm finally giving up at the six-hour mark because I have other things to do. As an extra-special bonus, the e-mail form on AT&T's web site won't recognize my new number as valid, so I can't get help that way either. I should also note here that I placed my phone service order through WhiteFence.com, which AT&T claims was the problem. Funny, I didn't seem to have any problem getting my gas or electric turned on through them, but whatever. Nonetheless, WhiteFence.com customer service has also been totally useless, as about all they will do is look up information I can look up myself on their website. I still find it absolutely amazing that I can be stuck on hold with these people for six solid hours without ever hearing a single live, human voice.