AT&T Once Again Delivers... A Thorough Screwing

As of this writing I have been on hold with AT&T for three hours without talking to a human being yet. Yes, you read that right... THREE HOURS. I thought I got my phone order straightened out yesterday, when I finally found out that going from state to state, you can't exactly "transfer" service. They have to start a new account for you and that wasn't set up correctly, because there was no order to discontinue the old service. After two phone calls and about 2 hours, I thought that was all taken care of and I was good to go. I put calls through to my new number. But last night, I tried to call my daughter to set up the DSL and when she turned on the modem, the light for the DSL line would never light up. Hmmm... After trying that a few times, I called the tech support line. The person I finally got through to sounded as though he had been told at gunpoint to be excruciatingly cheerful, but had an incredibly thick South Asian accent, as all the people at AT&T's DSL tech support line do. He concluded that no DSL service had been ordered for the new line, despite the fact that my order confirmation said it had. Since the business offices were closed by the time this conversation took place, I didn't have much choice but to try calling back today to straighten it out. I placed the call at something like 8:15 a.m. local time, and here I am at 11:33 a.m. still on hold. Once again, AT&T takes the service out of customer service.